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Mission & Objectives


OUR MISSION

 

  The Mission of the Capital Market Ombudsman is to ensure Transparency, Integrity and Accountability in the Nigerian Marketplace


WHAT WE DO

 

The Market Ombudsman is a public service watchdog to monitor activities of all players in the different commercial transactions, markets and industries in Nigeria and ensure that everybody gets a fair deal and everyone plays by the rules of the game.

We receive and process actionable intelligence reports, complaints and information from all players in the industry and ensure that all cases of possible infractions, dishonesty, fraud, and malfeasance are followed up through appropriate channels including dialogue, petitions to appropriate authorities, lawsuits, public announcements, advertisements etc to ensure that all sides play fair and receive fair treatment in turn.

Specifically we help to resolve issues relating to transparency, honesty, integrity and accountability in the capital market by following up any or all of the following steps as may be appropriate in any situation:

1. Ensure all players in the Nigerian Market place obtain fairness, justice and redress for wrongful practices and activities in the marketplace through peaceful negotiation, reconciliation meetings, and settlement meetings leveraging the moral suasion of public opinion and the coercive power of the law courts and regulatory authorities on a case by case basis.

2. Receive, Investigate and Resolve commercial disputes between companies and their customers, brokers and clients, vendors and consumers etc in the different sectors of the Nigerian marketplace through Mediation, Conciliation and Negotiation using the moral suaveness of the general public, and where appropriate, the coercive powers of the courts and law enforcement authorities.

3. Hold Companies, Audit Firms, Stockbrokers, Issuing Houses, Vendors and Regulatory Authorities accountable for statements in prospectus, warranties and public statements by their officers and in public Documents and where they fall short, initiate appropriate actions on behalf of injured members of the public for redress, including but not limited to individual lawsuits, class action lawsuits, Mandamus Actions, Petitions to SEC or other appropriate bodies, Public Protest, Picketing, Boycotts, Sit-Ins etc

4. Report cases of abuse of trust, dishonesty, fraud and malpractice to appropriate authorities including Securities and Exchange Commission, EFCC, Police Department, Nigerian Stock Exchange etc and Follow Up with those cases to ensure that justice is not perverted by corruption or cover-up.

5. Maintain a public record of all pending investigations by the authorities into allegations of dishonesty, fraud, malpractice, and insider trading in different segments of the marketplace on a public register available to all members of the public, both online and offline, and constantly update the status of such cases to prevent corporate and institutional cover up

6. Ensure cases of infractions in the market place are not swept under the carpet by constantly providing updates to the public on outstanding cases in the form of Public Alerts, Advertorials, Publications, Blogs, Articles and Emails.


HOW YOU CAN HELP & PARTICIPATE

 

We strive to maintain Integrity, Transparency and Accountability in the market place by focusing on specific issues, reports, tips, and infractions either on our own initiative or based on a specific report, tip or petition from any member of the public.

As a Nigerian Market Watchdog, the Ombudsman cannot effectively fulfill his mission without the active participation and support of the members of the public and players in the industry. Members of the public are therefore encouraged to provide information that will help us keep everybody honest and achieve integrity, transparency, and accountability in the market place by:

1. Submitting actionable reports of cases of Rules Infractions, Dishonesty, Fraud And Malpractice to the Nigerian Market Ombudsman by completing the reporting form on this site, by email to  info@marketombudsman.com or by mail to 213 Igbosere Road. 4th Floor. Lagos. Nigeria.

2. By submitting Documents, Reports, and Statements proving or pointing to possible cases of infraction, abuse, dishonesty, fraud and malpractice for follow up by the Ombudsman and his team of partners, contributors and consultants.

3. By alerting the Ombudsman to developing situations that may involve infraction, abuse, dishonesty, fraud and malpractice by voicemails, direct emails, anonymous emails of documents and information that will enable the ombudsman to follow up on those cases.

4. By responding to calls for specific actions by the Ombudsman including write-ins, emails, sit-ins, boycotts etc.